FAQ
Frequently Asked Questions (FAQ)
Have a question about your order? We're here to help.
Below you'll find answers to some of our most common questions. If you can't find what you're looking for, please don't hesitate to reach out to our friendly support team. You can email us at contact@yeshly.com or give us a call at +12519108335.
How quickly will I get a response?
We do our best to answer all messages in the order they are received. You can typically expect a response from our team within 24 hours.
Can I change my shipping address after I've placed an order?
Our fulfillment team moves quickly to get your order ready. If you need to change your delivery address, please contact us immediately at contact@yeshly.com with your name and order number. We'll do everything we can to update it before it ships, but once an order is processed, we can't guarantee changes can be made.
How long does it take to process an order?
Our standard processing time is 1–3 business days. Orders placed after 5:00 PM (EST) will be processed on the next business day.
How long will delivery take?
Once shipped, you can expect your order to be delivered within 5–7 business days, depending on your location.
Total Delivery Time = Processing Time (1–3 business days) + Shipping Time (5–7 business days). You should receive your order within approximately 6–10 business days from your purchase date.
Please note: Our warehouse operates from Monday to Saturday, excluding major holidays. All delivery times are estimates.
Will my items be sent in one package?
To ensure you get your items as quickly as possible, we sometimes ship them from different locations. This means your order may arrive in multiple packages, sometimes a day or two apart.
What happens if an item I ordered is out of stock?
In the rare event that an item becomes unavailable after you've ordered it, we will notify you right away via email. If we can't restock the item within two weeks, we will automatically issue a full refund for it.
What should I do if my order arrives damaged?
We're so sorry to hear that! We package our items carefully, but sometimes things happen in transit. Please contact us immediately at contact@yeshly.com with your name and order number, and we'll work with you to make it right.
How can I track my order's progress?
It's easy! Simply visit our Track My Order page and enter the tracking number we sent you in your shipping confirmation email. If you have any trouble, just let us know.
My tracking number isn't working. What should I do?
Don't worry! It can sometimes take 24-48 hours for a new tracking number to become active in the carrier's system. If it's still not working after that time, please contact us, and we'll look into it for you.
Which shipping carriers do you use?
For all orders within the United States, we use USPS.
Can I return a product if I'm not happy with it?
Absolutely. We offer a 30-day return policy from the day you receive your order. To start a return, just email us at contact@yeshly.com, and we'll guide you through the next steps.
- For standard returns (e.g., change of mind), the customer is responsible for the return shipping cost.
- If you received a wrong or defective item, we will cover the return shipping cost and provide you with a prepaid label.
What condition do returned items need to be in?
To be eligible for a refund, all returned items must be unused, in their original condition, and with all original packaging intact.
Do you charge a restocking fee?
No, we do not. YESHLY does not charge any restocking fees on returns.
When will I receive my refund?
Once your return is received and inspected, we'll send you an email to let you know. If approved, your refund will be credited back to your original payment method within 10 business days.
Contact Information
- Company Name: Klystro LLC
- Brand: YESHLY
- Employer Identification Number (EIN): 98-1867731
- Address: 30 N Gould St Ste R, Sheridan, WY, 82801, USA
- Email: contact@yeshly.com
- Phone: +12519108335
Business Hours:
Monday–Friday: 09:00 AM – 5:00 PM (EST)
Saturday–Sunday: Closed